Returns & Replacements
At My Galactic Origin, every product is inspected before it ships. If something reaches you damaged or defective, we will make it right — with a replacement.
Defective items only
We accept returns and replacement requests for defective or damaged items only. Please inspect your order when it arrives and contact us within 7 days of delivery if anything is wrong.
We are unable to accept returns for any other reason, including change of mind or ordering the wrong item.
A photo of the damage is required
To start a claim, email mygalacticorigin@gmail.com within 7 days of delivery with your order number and attach a clear photo of the item showing the damage or defect. The photo lets us see the extent of the damage and resolve your claim quickly.
A photo is required before any replacement can be sent.
What happens next
Minor damage: we will ask you to send the item back to us. Return shipping is arranged and paid for by the customer; we do not provide prepaid return labels. Please pack the item securely in its original packaging and use a trackable shipping method. Once it reaches us, we will send your replacement.
Extensive damage: if the photo shows the item is badly damaged, there is no need to send it back. Simply discard the item, and we will ship you a new one.
Replacements, not refunds
Defective or damaged items are replaced, not refunded. There are no cash refunds under this policy — you will receive a replacement of the same item.
Replacements are shipped at no charge once your claim is confirmed. The only cost to you may be the return shipping on a minor-damage item, as described above.
Questions
If you have any questions about this policy, contact us at mygalacticorigin@gmail.com before placing your order.